With the Saysimple API and plug-in development kit, you can build your own integration in no time. No complex projects, just instant results: customer data, conversations, and workflows fully connected with your CRM.
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Turn your CRM or other system into a communication powerhouse with these six built-in capabilities.
Synchronize customer data and conversations in both directions, so you’re always up to date.
During a WhatsApp conversation, instantly see the right customer details from your CRM inside the Saysimple inbox.
WhatsApp conversations are automatically stored in your CRM records.
Instantly create new contact profiles in your CRM via the Saysimple plug-in.
From the inbox, you can instantly open the customer’s CRM profile. And from your CRM, you can start a WhatsApp conversation in Saysimple.
Send WhatsApp template messages automatically based on CRM triggers or workflows via our API or Flow Builder.
WHATSAPP, WEBCHAT & EMAIL
Communicate quickly and efficiently via WhatsApp Business, Facebook Messenger, Webchat and email. All conversations are collected in the Saysimple Multichannel Inbox giving you a direct line to the customer.
QUICKER ANSWERS, HAPPIER CUSTOMERS
Route the question to the departments that have the answers to ensure your customers get the right answer first time.
WORK EFFICIENTLY
As a team lead, strive for an efficient workflow. This can be done by automatically linking your employees to the right customer conversation and questions are answered based on expertise. The result is quick follow-up and lower handling time.
FAST FOLLOW-UP
Use standard templates and quick replies for the most common questions. This gives you as a customer service employee the time to help the customer with more substantive issues. The quick replies can be used on any channel and are fully adjustable. The result is more time for your own customers and happy customers.
+500 brands already use Saysimple to improve omni-channel customer communities at scale.
Thanks to WhatsApp Call Deflection at Severs Breeman, we saved more than 10 hours of phone time in the first month, and usage is increasing weekly.
You set yourself apart by being available outside of office hours. And that's what we stand for. We don't want to handle customers functionally, but to personally surprise them. That is possible thanks to Saysimple.
By connecting the Saysimple API to our CRM, we have fully automated our communication per project and now automatically send 14 WhatsApp template messages at the right times based on our planning, improving our efficiency.
Saysimple’s standout feature for Datamars is targeted WhatsApp campaigns. A recent promotion cleared slow-moving stock with impressive results. Reece notes: "We sent a message to 400 people and saw a 300% ROI over the weekend."
Via the IDAS integration in the Saysimple platform, we immediately know which customer belongs to which department. This way, we can direct inquiries to the right colleague, retrieve car details, and assist customers more efficiently remotely.
