About Timely
Timely is an automatic time-tracking platform that captures work activity across applications, calendars, and devices—eliminating manual timesheets and providing detailed, accurate records of how time is spent.
Saysimple customers using Timely can automatically log time spent handling WhatsApp, email, and web chat conversations. This is especially valuable for agencies, professional services, and support teams that bill by the hour or need to measure agent productivity. Track exactly how long each customer interaction takes, generate accurate timesheets, and use the data to optimize staffing and service delivery.
Popular use cases
Professional Services: Accurate Client Billing
A consulting firm uses Saysimple to manage client communications via WhatsApp and email. Timely automatically tracks the time agents spend on each conversation, creating billable timesheets that reflect actual client engagement. No more manual time entry—billing becomes accurate and effortless.
Support Teams: Productivity & Performance Insights
A healthcare practice monitors how much time each support agent dedicates to patient inquiries on WhatsApp. Timely's reports reveal which team members are most efficient and where bottlenecks exist, enabling managers to optimize scheduling and identify training needs.
Agencies: Project-Based Time Allocation
A digital agency manages multiple client accounts through Saysimple's shared inbox. Timely automatically categorizes time spent per client conversation, giving project managers real-time visibility into resource allocation and helping them forecast project profitability accurately.
