Centralize all communication via WhatsApp, Facebook Messenger, Instagram DM and Webchat into one shared inbox for your entire team. As a team manager, you keep an overview and make adjustments where needed, resulting in satisfied customers.
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Manage all customer contact channels from one inbox and collaborate efficiently. Be available with the Multichannel Inbox for messages from WhatsApp Business, Facebook Messenger, Webchat and email.
Manage WhatsApp Business, Facebook Messenger, Instagram DM and Webchat conversations from one shared inbox.
Assign colleagues, transfer conversations, and use internal comments to collaborate efficiently.
Control permissions, roles, and visibility for different team members, ensuring the right people have access to the right conversations and tools.
Display contact information right next to each conversation, so your team instantly sees who they’re talking to without switching screens.
Assign custom labels to your contacts, making it easy to categorize and filter them for faster, more targeted communication.
Use pre-set responses and templates across all channels for faster, consistent replies.
Automatically assign conversations based on keywords or tags, ensuring the right person or department handles each case.
Access real-time reports on performance at agent, team, and channel level; filter by tags, channels, team members, and time periods.
Connect via API, webhooks, or tools like Zapier to integrate with your CRM or other platforms.
WHATSAPP, WEBCHAT & EMAIL
Communicate quickly and efficiently via WhatsApp Business, Facebook Messenger, Webchat and email. All conversations are collected in the Saysimple Multichannel Inbox giving you a direct line to the customer.
QUICKER ANSWERS, HAPPIER CUSTOMERS
Route the question to the departments that have the answers to ensure your customers get the right answer first time.
WORK EFFICIENTLY
As a team lead, strive for an efficient workflow. This can be done by automatically linking your employees to the right customer conversation and questions are answered based on expertise. The result is quick follow-up and lower handling time.
FAST FOLLOW-UP
Use standard templates and quick replies for the most common questions. This gives you as a customer service employee the time to help the customer with more substantive issues. The quick replies can be used on any channel and are fully adjustable. The result is more time for your own customers and happy customers.
+500 brands already use Saysimple to improve omni-channel customer communities at scale.
Thanks to WhatsApp Call Deflection at Severs Breeman, we saved more than 10 hours of phone time in the first month, and usage is increasing weekly.
You set yourself apart by being available outside of office hours. And that's what we stand for. We don't want to handle customers functionally, but to personally surprise them. That is possible thanks to Saysimple.
By connecting the Saysimple API to our CRM, we have fully automated our communication per project and now automatically send 14 WhatsApp template messages at the right times based on our planning, improving our efficiency.
Saysimple’s standout feature for Datamars is targeted WhatsApp campaigns. A recent promotion cleared slow-moving stock with impressive results. Reece notes: "We sent a message to 400 people and saw a 300% ROI over the weekend."
Via the IDAS integration in the Saysimple platform, we immediately know which customer belongs to which department. This way, we can direct inquiries to the right colleague, retrieve car details, and assist customers more efficiently remotely.
