The Challenge
Airzone, a leader in climate control and energy efficiency solutions, wanted to improve how it communicated with customers. Its goal was clear: to provide faster, more personalized, and scalable service through WhatsApp, one of its customers’ preferred channels.
Until then, the company had been using WhatsApp Web, which limited access to a few users and created issues with traceability, duplicated efforts, and a lack of integration with their CRM — particularly HubSpot.
The inability to scale WhatsApp across the entire team prevented Airzone from maintaining the agility needed to respond to market demands. They needed a solution that could centralize customer conversations, automate responses, and optimize team resources without high infrastructure or maintenance costs.
The Solution
After evaluating different options, Airzone chose Saysimple for its ease of integration, scalability, and user experience.
With Saysimple, the company implemented a platform that allows them to manage multiple communication channels from one place, segment conversations by market, and automate customer service through call deflection to WhatsApp, WhatsApp chatbots, and intelligent workflows.
The native HubSpot integration was a key differentiator, enabling a unified view of the customer and complete traceability of all interactions. Incoming inquiries are now automatically routed to the right department, reducing response times and improving overall efficiency.
The implementation process was smooth and well-supported by Saysimple’s onboarding team. Thanks to its intuitive interface, the staff needed minimal training and quickly adopted the platform. Personalized configuration options — especially for channels and bots — allowed Airzone to tailor the tool to its specific operational needs.
The Result
Implementing Saysimple had an immediate impact on Airzone’s organization and team efficiency.
They successfully centralized all customer communication, significantly reduced response times, and improved traceability. Automation has helped save time and resources, minimizing repetitive manual tasks and allowing the team to focus on higher-value work.
Customers now benefit from faster and clearer responses, while the internal team is more motivated and satisfied with a tool that simplifies their daily work.
Airzone sees Saysimple as a long-term, scalable solution capable of evolving alongside their business, adapting to new markets, increasing volumes, and future AI-driven automation capabilities.
“We’d recommend this solution to any company looking to centralize communication, improve customer service, and scale efficiently.”
— The Airzone Team
Key Highlights
- 🕒 Significantly reduced response times
- 💬 Centralized communication across channels
- ⚙️ Direct integration with HubSpot
- 🤖 Smart automation through bots and workflows
- 🙌 Fast adoption thanks to intuitive design
